Privacy policy
Last updated: May 2026
Lumen Tuition ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
What we collect
We collect personal information you provide when you enquire about or book tutoring services, including your name, email address, phone number, and the subjects or year levels you require assistance with. We may also collect information about your child if you are booking on their behalf.
How we use your information
- To facilitate and manage tutoring bookings
- To communicate with you about sessions, scheduling, and pricing
- To send service-related updates and, where you have opted in, promotional material
- To improve our service and website experience
Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information with your assigned tutor solely for the purpose of delivering tutoring services.
Data retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at hello@lumenuition.com.au.
Your rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us directly.
Terms of service
Last updated: May 2026
By booking or using any service provided by Lumen Tuition, you agree to the following terms. Please read them carefully.
Bookings and cancellations
- Sessions must be booked at least 24 hours in advance unless otherwise agreed
- Cancellations made with more than 24 hours' notice will not incur a charge
- Late cancellations (under 24 hours) or no-shows may be charged at the full session rate
- Your first session includes free cancellation with no commitment required
Payment
Payment is due at the time of booking or as otherwise agreed in writing. All prices are stated in Australian dollars and are inclusive of GST where applicable.
Service delivery
Lumen Tuition provides private tutoring services online via video call. We make every effort to match students with the most suitable tutor; however, we reserve the right to reassign tutors where necessary.
Liability
Lumen Tuition provides educational support services only and does not guarantee specific academic outcomes. Our total liability in connection with any service is limited to the amount paid for that session.
Changes to terms
We reserve the right to update these terms at any time. Continued use of our services following any change constitutes acceptance of the updated terms.
Safeguarding
Last updated: May 2026
The safety and wellbeing of every student is our highest priority. Lumen Tuition is committed to providing a safe, respectful, and professional environment for all learners, particularly children and young people.
Our commitment
- All tutors undergo a current Working With Children Check (WWCC) prior to tutoring
- Sessions are conducted online, providing a transparent and safe environment
- Parents and guardians are encouraged to be present or nearby during sessions with younger students
- All tutors agree to our Code of Conduct, which sets out expected professional standards
Reporting concerns
If you have any concern about the safety or welfare of a student — or about the conduct of a tutor — please contact us immediately at hello@lumenuition.com.au. All reports are treated confidentially and investigated promptly.
Online session safety
Tutoring sessions take place via secure video platforms. We do not permit sessions to be recorded without the explicit written consent of all parties. Tutors are not permitted to communicate with students outside of the agreed platform.
Code of conduct
All tutors are required to maintain professional boundaries at all times, treat students with respect and patience, and report any concerns about a student's wellbeing to Lumen Tuition management without delay.